A. I am a Technical Account Manager. As such, I am responsible for managing my clients’ infrastructure. My time is roughly split into thirds: 1) consulting with clients and designing solutions, 2) organizing and overseeing technical work performed by our engineering team, and 3) directly performing technical work on behalf of our clients.
Q. What do you enjoy most about your job?
A. I enjoy solving problems. This could mean diving deeply into a technical issue, improving internal operations, or working with a customer to resolve a service delivery problem. In all cases, I enjoy determining the root cause, and then figuring out a “win-win” solution for all parties involved.
Q. How can the average technology user contribute to the overall technology of their company?
A. Provide feedback. Those using the technology are in the best position to determine what is and what isn’t working for them. When that feedback is articulated and shared, the leadership can make more informed technology decisions.
In addition, customer feedback greatly enhances our (your technical services company) ability to find, tailor, and implement the most relevant solutions for your organization. Through experience we have learned what works for many organizations, but we need to hear from you to know if it is working for your organization.
Q. Favorite book(s)?
A. Fiction: Les Misérables by Victor Hugo. An amazing and touching story.
Non-fiction: The Man Who Saved the Union: Ulysses Grant in War and Peace by H.W. Brands. Grant’s story: his early setbacks, later successes, and particularly his ability to remain unaffected despite his success, is fascinating and admirable.
Q. Favorite winter activity in the DC metro area?
A. For me, winter has always been synonymous with wrestling. Now I enjoy coaching my boys’ wrestling team and helping as the Clinic Program Commissioner for Howard County Vipers Wrestling. I also enjoy running year-round.
Q. Fun or little-known fact about you?
A. I have always been interested in martial arts. Several years ago I began practicing Kali. It is a Filipino martial art, also known as Eskrima or Arnis. Similar styles are featured in the films: Bourne Identity, The Hunted, and Non-Stop, among others.